Help by Topic
Select the type of issue you're facing — you'll find a detailed guide below.
Steps to Open an Account
Opening an account on 8kbeg only takes a few minutes. Just follow the steps below.
Deposit Methods
8kbeg offers several convenient ways to deposit funds.
Withdrawal Information
- Minimum Withdrawal Amount: ৳500
- Maximum daily withdrawal: ৳1,00,000
- Usually within 15 minutes via bKash/Nagad
- 1–3 business days for bank transfers
- KYC verification required for first withdrawal
- Withdrawals restricted due to unmet bonus wagering requirements
About the Help Center
Using any online platform, you're bound to run into a minor issue every now and then. 8kbeg That's something we understand well. That's why this help center was built — so you can find quick answers to any issue without having to call anyone.
A common issue users run into is being unable to log in, or finding that their balance hasn't updated after a deposit. In most cases, this comes down to an unstable internet connection or cached browser data. Try refreshing the page and clearing your browser cache — that usually does the trick.
What to Do If You Forget Your Password
Forgetting your password happens to everyone. On the 8kbeg login page, click "Forgot Password". An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes under 2 minutes.
A quick tip — use a password that includes at least one uppercase letter, one number, and one special character. It makes your account significantly more secure.
I Made a Deposit But My Balance Hasn't Updated
This can happen occasionally, especially when bKash or Nagad servers are busy. Your first step is to wait 15 minutes and refresh the page. If the balance still hasn't appeared, reach out to 8kbeg's live chat support and provide your transaction ID or bKash reference number. The support team can usually resolve this within 10 minutes.
Why KYC Is Required and How to Complete It
KYC, or "Know Your Customer," is part of 8kbeg's security framework. It verifies your identity and confirms that the account belongs to you. Before making your first withdrawal, you'll need to upload a clear photo of your National ID card or passport.
The image must be clear enough to read all details — blurry or dark photos will not be accepted. Once KYC is completed, you won't need to do it again.
Bonus Usage Rules
8kbeg's bonus offers are genuinely attractive, but they do come with conditions. The most important one is the wagering requirement — bonus funds can't be withdrawn directly; you need to place a certain amount in bets first. For example, a 10x wagering requirement on a ৳1,000 bonus means you'll need to wager a total of ৳10,000 before you can make a withdrawal.
Each bonus offer has its own terms, so it's worth reading the details on the promo page carefully. If anything is unclear, feel free to ask support.
Live Chat Offers the Fastest Resolution
Many users reach out by email, but for urgent issues, Live Chat is the fastest way to get help on 8kbeg. You'll find the Live Chat button at the bottom right of any page on the platform. A support representative is available any time of day or night.
Email responses typically arrive within 1–2 hours. For non-urgent matters, including detailed information in your email usually leads to a faster, more accurate resolution.
Quick Fix
Key Numbers & Limits
- Minimum Deposit: ৳500
- Maximum Deposit: ৳5,00,000
- Minimum Withdrawal: ৳500
- Daily Withdrawal Limit: ৳1,00,000
- Minimum bet: ৳50
- KYC Documents: NID or Passport
- Support Hours: 24/7
Common Issues & Solutions
Account Locked
Entering the wrong password 5 times in a row will temporarily lock your account. Wait 30 minutes or contact support.
OTP Not Received
Check your mobile network signal. Request a new OTP after 2 minutes. If it still doesn't arrive, contact the support team.
Profile Not Updating
Some details cannot be changed until your KYC verification is complete. Please finish the identity verification process first.
Multiple Account Issues
Each person is allowed only one account. If multiple accounts are found, all of them will be closed.
bKash Payment Failed
Check whether you've hit your daily bKash limit. Try again — payments sometimes fail on the first attempt due to server load.
Withdrawal Rejected
Withdrawals are rejected if the bonus wagering requirement hasn't been met or KYC is incomplete. The reason will be stated in the rejection email.
Money Sent to the Wrong Account
Contact support as soon as possible and provide your transaction details. Acting quickly makes it much easier to resolve.
Balance Mismatch
Check your transaction history page and review all entries. If you spot any discrepancy, send a screenshot to support.
Bet Not Accepted
Odds change fast in live betting. If the odds shift while you're placing a bet, the updated odds will be shown — you can then choose to accept or cancel.
Winnings Not Received
Results can take 15–30 minutes to process after a match ends. If it's been longer than that, contact support with your bet ID.
What Happens If a Match Is Cancelled
If a match is cancelled or abandoned, your stake is automatically refunded. It usually reflects in your balance within 1–2 hours.
Cashout Not Working
The cashout option may be restricted for certain matches or under specific conditions. Cashout can become unavailable in the closing moments of a match.
Page Taking Too Long to Load
Clear your browser cache and cookies. Then try switching networks (e.g., from WiFi to mobile data, or vice versa).
Live Score Not Updating
Refresh the page. On mobile, check that background data is enabled. Try using the app instead of a browser.
App Crashing
Uninstall and reinstall the app. Check that your phone has sufficient storage and that your OS is up to date.
A Specific Feature Is Not Showing
Some features are only available on verified accounts. Complete your KYC and make sure your app or browser is up to date.
Contact Us Directly
If you can't find the answer in the help center, 8kbeg's support team is always ready to assist.
Security tips. No 8kbeg support representative will ever ask for your password or full credit card number. If you receive any such request, refuse it immediately and let us know. To learn about responsible betting, visit the Responsible Gaming page.